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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Myles Baldwin

November 28, 2023

5  out of  5
rating by Myles Baldwin
"Susie Barnett was very professional in helping me set up the best insurance policies . I had many questions and concerns which she answered very clearly and thoroughly. Her efficiency, patience, and thorough explanations were a wealth of information that I truly appreciate it."
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Richard Mariotti

November 21, 2023

5  out of  5
rating by Richard Mariotti
"Great service"
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Kim

November 3, 2023

5  out of  5
rating by Kim
"This office is awesome! I'm from another state, and they helped me insure my daughter who's stationed in San Diego (Navy). It's difficult enough worrying about our children and loved ones, and this office is very compassionate and very helpful. Thank you!!!"
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Henry Stanley

November 2, 2023

5  out of  5
rating by Henry Stanley
"Susie Barnett has always been very helpful and professional every time we have had needs for COIs and extra attention on the church's policy. She is an asset to us and to State Farm. She has always done her best for us. Hank Stanley, Administrator San Miguel Community Church, Inc. DBA CenterPointe Church of Chula Vista"
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Bryan Perez-Hermosa

September 6, 2023

5  out of  5
rating by Bryan Perez-Hermosa
"Amazing customer service. Susie didn’t only find the issue in my account, she also made all the changes necessary to keep my car insured and adjust all the payment discrepancies. Always followed up by written notifications and notes."
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Maureen Steiner

August 9, 2023

5  out of  5
rating by Maureen Steiner
"Thanks for your great service."
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Bennet Walsh

July 21, 2023

5  out of  5
rating by Bennet Walsh
"Great customer service and attention to detail. Took the time to understand my issue and find a resolution."
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Ron

July 20, 2023

5  out of  5
rating by Ron
"Susie Barnett ìs great at what she does. If she tells you she will email something. The next time you open your email. It's there waiting for you. She goes out of her way to assist me with completing any tasks or research I have needed, everytime. While making you feel comfortable like you are talking to an old friend. I have dealt with a lot insurance agent's in the past 50 years. Susie has taken care of my insurance needs better than all of them. Jack is lucky to have such a good agent working in his office. He should give you a raise! Keep up the good work! Sincerely, Ron Paluska"
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Mari Jimenez

July 17, 2023

5  out of  5
rating by Mari Jimenez
"Susie is great! She goes above and beyond to help with your insurance needs and concerns. I would highly recommend her."
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Lori Zielinski

July 14, 2023

5  out of  5
rating by Lori Zielinski
"Susie Barnett found the answers to resolve the questions I had regarding my State Farm policy. She was very responsive and easy to work with."
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Lynn Williams

July 14, 2023

5  out of  5
rating by Lynn Williams
"Susie Barnett has gone above and beyond excellent customer service in helping me resolve a situation with one of our State Farm policies. I appreciated her friendly and upbeat demeanor. She followed through exactly with what she said she would do and made the whole transaction so easy for me. Thank you, Susie! It was a real pleasure doing business with her. Lynn Williams"
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Todd Little

July 12, 2023

5  out of  5
rating by Todd Little
"Great service and follow through from Susie! She made our renewal quick, easy and seamless."
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Susan Richardson

July 12, 2023

5  out of  5
rating by Susan Richardson
"I want to thank Susie Barnett at Jack Dale Insurance Agency for the call regarding my policy with them. I am grateful that Susie called me to communicate the status of my homeowners policy and the rate I will paying for it. It is a relief to still have a State Farm policy in California, I am pleased with the professional call from Susie so I can budget for my policy. Thank you again."
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j j

June 28, 2023

5  out of  5
rating by j j
"great!"
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Andrea Martin

May 31, 2023

5  out of  5
rating by Andrea Martin
"I can't say enough good things about Susie! She has awsome customer services skills, answered all my questions. She followed up as needed and so was very proactive to my needs. Thank you Susie!"
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Paul Rubillo

May 26, 2023

5  out of  5
rating by Paul Rubillo
"It was great working with Susie regarding my updates to my account. Super friendly and knowledgable. She explained my options clearly!"
Profile photo of Fay Lorraine Sueltz, AIA

Fay Lorraine Sueltz, AIA

May 20, 2023

5  out of  5
rating by Fay Lorraine Sueltz, AIA
"Susie worked long and hard getting my refund check. She and Jack Dale were very kind and understanding, although everything took a few months to set straight at the higher office level. It’s great to have such caring intelligent people working on my team!"
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Gerald Guihama

May 16, 2023

5  out of  5
rating by Gerald Guihama
"Jack and his team always comes through! Aside from Jack, I have had the pleasure of working with Susie and Augusto and they are prompt with their response time and go beyond to expedite requests if needed. I have dealt with many insurance companies and by far, Jack and his team have been exceptional!"
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Tiffani Baumann

May 15, 2023

5  out of  5
rating by Tiffani Baumann
"Susie Barnett is amazing! I called Jack Dale Insurance this morning with something I needed help with in a timely manner. Susie was so calm, kind and helpful. She provided exactly what we needed. Thank you Susie 🙏"
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PDC Construction

May 12, 2023

5  out of  5
rating by PDC Construction
"Suzie was very helpful as to answering several of my questions and was personable as well. Jack Dale should be pleased as to having her as one of his staff members. A+"
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Stan Miller

May 9, 2023

5  out of  5
rating by Stan Miller
"Professional and efficient. Great customer service. Thank you Susie!"
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Victor Raymond

March 3, 2023

1  out of  5
rating by Victor Raymond
"Don’t deal with this company."
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Barbara Taylor

January 13, 2023

5  out of  5
rating by Barbara Taylor
"I was so delighted with the fast response I received from Susie today. She emailed me a copy of what I needed within the half hour of my leaving the message. That's service! And she was very gracious. Thanks Susie"
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Kim Trowbridge

December 20, 2022

5  out of  5
rating by Kim Trowbridge
"Susie is kind and professional and was tenacious in her pursuit of answers and solutions to my situation. I would recommend her to any friend or family member."
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Josh Clixby

December 9, 2022

5  out of  5
rating by Josh Clixby
"Working with the Dale Agency was a breeze and made the sometimes stressful process of changing insurers so very easy. All my interactions with the staff were excellent. I would highly encourage anyone who has insurance needs to reach out to the Dale Agency as they professional, courteous and have their customers best interests in mind."